Thank you for shopping with VANTAGEPORT TRADING CO., LIMITED! We aim to provide a seamless shopping experience and timely delivery of your purchases. Please review our Shipping Policy below for more details about shipping options, costs, and timelines.
1. Shipping Methods
We offer a variety of shipping carriers to ensure that your order reaches you quickly and safely. Our available shipping methods include:
- USPS (United States Postal Service)
- FedEx
- UPS
- DHL
- Other reliable carriers as needed (e.g., local postal services)
You can choose your preferred shipping method at checkout, based on availability and delivery speed.
2. Shipping Costs
Shipping costs are calculated based on the shipping method and the destination of your order. The total shipping cost will be displayed at checkout before you finalize your purchase.
For international orders, customs duties and taxes may apply, and these will be the responsibility of the customer.
3. Processing Time
Once your order is placed, it will typically be processed within 2-3 business days. Processing time may vary depending on the availability of the items, and we will notify you if there are any delays in processing your order.
Please note that weekends and holidays may affect processing times. Orders placed on holidays or weekends will be processed on the next business day.
4. Delivery Time
The estimated delivery time depends on your location and the shipping method you select. Generally, delivery times are as follows:
- Domestic Shipping: Typically between 3 to 7 business days.
- International Shipping: Typically between 7 to 21 business days (depending on the carrier and destination).
These are estimated times and may vary depending on carrier delays, customs processing, or other factors beyond our control.
5. Order Tracking
Once your order is shipped, you will receive a tracking number via email, so you can track the status of your delivery. You can check the tracking information directly on the carrier’s website.
6. Shipping Delays
While we strive to deliver all orders promptly, there may be occasional delays due to factors such as weather, holidays, customs processing, or shipping carrier issues. If your order is delayed, we will make every effort to inform you and assist in resolving the issue.
7. Incorrect Shipping Information
Please double-check your shipping information during checkout. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by customers. If you notice an error in your shipping address, please contact us immediately at [email protected] to make any necessary corrections.
8. Lost or Damaged Packages
If your package is lost or damaged during transit, please contact us as soon as possible at [email protected]. We will assist you in resolving the issue with the carrier and ensure you receive your order in the best condition possible.
9. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Email: [email protected]